VoIP Integration with CRM: Vitel Global

Customer Relationship Management (CRM) software and VoIP phone systems can be integrated using VoIP CRM integration. By integrating the tools, all information is automatically synced between them.

Businesses that deal with customers on the phone will face failure if CRM is absent. Using CRM, you can effectively record each and every interaction with the customers. Integrating your VoIP and CRM streamlines your business processes.

In addition, employees can better handle customer queries when they have their data readily available. Also, if you use CRM integration services, you can customize workflows to meet your needs.

Here are some things to consider when choosing a VoIP system:

Choosing the Cloud VoIP Phone System to meet your needs is essential. Communications within the organization and with customers can be enhanced with VoIP business phone services.

It is important to transform business communications with the right Cloud Pbx Services.

Vitel Global offers a Cloud-based office phone system with 60+ All-Inclusive UCaaS Features. All our accounts can sync with CRM platforms.

In what ways does CRM integration benefit users?

  1. Improved Sales Efficiency- This feature lets employees save 15-30 seconds for dialing and never make a mistake. More sales opportunities result from this feature.
  2. Personal Service - Inbound screen pops to inform agents who are calling before they pick up the phone, enabling them to immediately provide personalized assistance.
  3. Accurate Record Keeping- with CRM Link, calls notes are automatically entered when a call is taken or made. Keep records up to date while your team focuses on customer interaction.
  4. Adoption- Integrating calls in the call-making process increases adoption because updates no longer need to be done later when the process has been completed.


Integration users enjoy:

  • Click-to-Dial
  • Incoming Call Screen Pops
  • Integrated Dialpad
  • Automated Call Logging with Notes
  • Easy to Set Up and Configure
  • Works in a browser, no software to download
  • Supports PC and Mac

Feel free to contact us at info@vitelglobal.com to learn about our flexible pricing plans.

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